Shipping & Returns
Due to the handmade nature of pieces in our Collection there may be a manufacturing lead time on orders for multiple items. In such instances you shall receive a call from our client service consultant to advise you of delivery schedules and discuss shipping options.
Meditation Pusher charges a flat rate for delivery of $10 CAD within Canada regardless of carrier and we do our best to select the most appropriate carrier to suit your needs.
Easy Returns & Exchanges
Once your returned item has been received by a client service consultant it can take up to 5 working days to fulfil your request. Returns are dealt with promptly and you shall receive a call to discuss the process upon receipt and inspection of your item.
When we have dealt with your parcel we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement.
If, after sending your return to us, you have not received our call within 10 working days, please contact our client service consultant at email@example.com for immediate investigation.
OUR RETURNS POLICY
We expect that you will be delighted with your purchase but if for some reason we have not met your expectation you can return any item within 30 days of receipt provided that the products are returned complete, in perfect condition, unused, and with its original packaging.
RETURNING A PRODUCT
You can send your return by post. The delivery note that came with your parcel has clear instructions of how to do this. Please complete the reverse side of the delivery note with the details of the items you are returning and enclose the note with your returned parcel.
Please always include a daytime telephone number and your email address in case we need to contact you about the return.
If you no longer have your delivery note, please include a letter with your name, address, email address, daytime telephone number and customer number if possible. Please let us know what you are returning and why.
Make sure your items are securely wrapped and send your return to:
8357668 Canada Ltd.
____ Yonge Street
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period please contact our client service consultant by email firstname.lastname@example.org before you return the item so we can discuss the fault with you and agree on the best solution.
An item that was received as a gift can be returned for an exchange only. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased. This does not affect the purchaser's legal rights.